this strategy Shocking English bank, Caja Navarra, which includes a strategy for ramienta her clients to be served by video conference . Some thoughts: 1 .-
put a face on who is in a call center, I think a revolution in care.
2 .- Will the client see the face of the operator tend to be more concerned with their needs and less of the scripts on your screen?
3 .- It will be a form of communication in which the customer may fail to hear hateful words like "..... I'm sorry, the system does not allow me to do what you need? " 4 .-
be one way to recover the human being behind the constraints of working in a call center.
5 .- In the end, improve the customer experience being served by someone who can see?
I see that in Spain are quite faster than in my country in the use and operation of online chats. If you want to see someone good academic analysis, enjoy Engadget your post are entertaining, well structured and always interesting.
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